Legal Documentation
All policies governing DigitalSignalCore services and data handling.
1. Data Controller
DigitalSignalCore, registered at Plaza de la Merced 5, 29012 Malaga, Spain, is the data controller responsible for the processing of personal data collected through this website and related services.
2. Data We Collect
We collect personal data you voluntarily provide when contacting us, including: full name, email address, phone number, and any information contained in your message submissions. We also collect standard web analytics data including IP addresses, browser type, and page visit duration.
3. Legal Basis for Processing
Processing is based on: (a) your consent given by submitting the contact form (Article 6(1)(a) GDPR); (b) performance of a contract or pre-contractual measures (Article 6(1)(b) GDPR); and (c) our legitimate interest in responding to inquiries and improving our services (Article 6(1)(f) GDPR).
4. Data Retention
Personal data is retained for a maximum of 24 months from the last interaction, unless a longer retention period is required by law or necessary for the performance of a contract. Analytics data is aggregated and anonymized after 12 months.
5. Data Sharing
We do not sell or rent personal data to third parties. Data may be shared with: hosting providers (within the EU), email service providers, and analytics tools. All third-party processors are bound by Data Processing Agreements compliant with Article 28 GDPR.
6. Your Rights
Under GDPR, you have the right to: access your data (Art. 15), rectification (Art. 16), erasure (Art. 17), restriction of processing (Art. 18), data portability (Art. 20), and objection (Art. 21). To exercise these rights, contact us at [email protected].
7. International Transfers
Some service providers may be located outside the European Economic Area. In such cases, we ensure adequate safeguards through Standard Contractual Clauses (SCCs) as approved by the European Commission under Article 46(2)(c) GDPR.
8. Contact
For privacy-related inquiries: [email protected] | DigitalSignalCore, Plaza de la Merced 5, 29012 Malaga, Spain.
1. Acceptance of Terms
By accessing or using services provided by DigitalSignalCore, located at Plaza de la Merced 5, 29012 Malaga, Spain, you agree to be bound by these Terms of Service. If you do not agree, do not use our services.
2. Scope of Services
DigitalSignalCore provides technical consulting, cloud network migration, and software integration services. Service specifications, deliverables, timelines, and pricing are defined in individual service agreements or proposals issued prior to project commencement.
3. Client Obligations
The client shall: provide accurate and complete information necessary for service delivery; designate authorized representatives for decision-making; ensure timely access to systems, credentials, and documentation required for project execution; and comply with all applicable laws in their jurisdiction.
4. Payment Terms
Invoices are payable within 14 days of issuance unless otherwise agreed. Late payments incur a statutory interest rate of 8 percentage points above the ECB base rate. DigitalSignalCore reserves the right to suspend services for overdue accounts after a 7-day grace period.
5. Intellectual Property
Upon full payment, all deliverables and custom code developed specifically for the client transfer to the client's ownership. Pre-existing frameworks, libraries, and internal tools used in service delivery remain the property of DigitalSignalCore and are licensed for the client's use.
6. Confidentiality
Both parties agree to maintain the confidentiality of proprietary information shared during the engagement. This obligation survives termination of the agreement for a period of 36 months.
7. Limitation of Liability
DigitalSignalCore's total liability shall not exceed the total fees paid by the client under the relevant service agreement. We shall not be liable for indirect, consequential, or incidental damages. Force majeure events relieve both parties from liability.
8. Termination
Either party may terminate with 30 days' written notice. Upon termination, the client pays for all work completed up to the termination date. Non-payment constitutes grounds for immediate termination.
9. Governing Law
These terms are governed by Spanish law. Disputes shall be resolved before the courts of Malaga, Spain, unless the parties agree to mediation or arbitration.
1. What Are Cookies
Cookies are small text files placed on your device when you visit a website. They help us recognize your browser and remember certain information about your visit.
2. Cookies We Use
Essential Cookies: Required for core site functionality including navigation, form submissions, and session management. These cannot be disabled.
Preference Cookies: Store your cookie consent choice in localStorage to prevent repeated banner display.
Analytics Cookies: Collect anonymized usage data to improve site performance and user experience.
3. Third-Party Cookies
Google Maps integration may set cookies when the map is loaded on the contact page. These are governed by Google's own privacy policy. We do not control third-party cookie behavior.
4. Managing Cookies
You can control cookie settings through your browser preferences. Disabling essential cookies may impair site functionality. You may withdraw consent at any time by clearing your browser's localStorage data for this site.
5. Cookie Retention
Session cookies are deleted when you close your browser. Preference cookies persist for up to 12 months. Analytics data is retained for a maximum of 26 months in anonymized form.
6. Contact
Questions about our cookie practices: [email protected] | DigitalSignalCore, Plaza de la Merced 5, 29012 Malaga, Spain.
1. Scope
This refund policy applies to all services provided by DigitalSignalCore, located at Plaza de la Merced 5, 29012 Malaga, Spain. It covers consulting, migration, integration, and all other professional services offered.
2. Right of Withdrawal
Under EU Consumer Rights Directive, consumers have a 14-day right of withdrawal from the date of contract conclusion for services not yet commenced. DigitalSignalCore may request written consent to begin services within the withdrawal period; if granted, the right of withdrawal is waived for services already rendered.
3. Project-Based Refunds
For milestone-based projects: if work has not commenced on a milestone, a full refund of the milestone fee is issued within 14 business days. For completed milestones, refunds are not available unless the deliverable materially deviates from the agreed specification. Disputes are resolved through a review process within 30 days of notification.
4. Subscription and Retainer Refunds
Monthly retainer services may be cancelled with 30 days' written notice. No refund is issued for the current billing period. Prepaid annual retainers are refundable on a pro-rata basis for unused months, minus a 10% administrative fee.
5. Non-Refundable Items
The following are non-refundable: third-party license fees already procured on the client's behalf, domain registration fees, server provisioning costs incurred, and consulting hours already delivered and documented.
6. Refund Process
Refund requests must be submitted in writing to [email protected] with the invoice number and reason. We acknowledge receipt within 2 business days and process approved refunds within 14 business days via the original payment method.
7. Dispute Resolution
If a refund dispute cannot be resolved directly, parties may seek mediation through the Malaga Mediation Center or submit to the jurisdiction of the courts of Malaga, Spain.